The world is a free world (especially if it is the internet).
We cannot stop anyone from giving us a one-star review (we often joke that one-star is better than zero-star!). At least we know how our customers are responding to our services. Good reviews takes ages to come (- or NEVER -), but bad reviews comes in an instant! No joke! We’re talking about the same customer!
We admit that we are a first time pet boarding service provider. Many times we try to please customers just to get a business or to retain them. Hold and behold, we are unable to comprehend a request, which in our opinion, is OVERBOARD or in Hokkien “kuei tao”. But nevertheless, the one-star review was expected and we accepted it with an open heart ♥ because it is a customer’s request that we couldn’t fulfill. From that moment, we knew we cannot please everyone. If Precious Paws Pet House does not meet your requirement, we apologize. But we try to be objective and the choices we make are strictly business.
We do read about other businesses that had some bad reviews, being shared on Facebook, etc. If we are not business owners, we feel the same sentiment as any other pet owner. Things like “how could they do this?” often comes to mind when we read something bad. But now, as business owners in the pet boarding industry, we find that some things we must “give chance” and not just shout ” boycott”, “don’t shop here anymore” and comment badly at every post that the shop makes. Read all reviews (good or bad) and overall rating matters.
Especially for grooming services, we really believe that all groomers (certified & qualified groomers) have no intentions of hurting your pet. Your pet is their “rice bowl” and it is a daunting task to keep your pet still during grooming. Accidents do happen, but its your choice to forgive (or not). Whether to go back and patronize again is really on individual discretion. Only you know if it is worth going back (not some stranger’s negative comments).
P.S.: This pet nanny/groomer cannot accept aggressive dogs especially during nail cutting. We apologize for this inconvenience.
Building good relationships will bring you peace of mind ♥
This is Princess. We did not send her for any training since we adopted her Christmas last year. It did came to our mind because she was very extremely naughty. She loves to play. She will always do the opposite thing.
She has destroyed and bit many things in our home – sofa, cushions, side table, dining table legs, dining chair, Puffy‘s bed, Puffy‘s blanket, dishwasher sponge, bench, endless floor mats, slippers, etc. A reason why a Christmas tree is not applicable in our home anymore.
Why do we say that owners are the best dog trainer for your dog? This is because it is your own dog and it lives in your own home. No dog trainer will have the same environment as you do. Does your dog trainer has the same sofa, same bed, same floor, same friends, same smell as you? We believe dogs follows the owner. Although Princess is known for her naughtiness but still she will stop for a moment at the point we yelled her name. Training is still in progress 😀
Yes, dogs does not speak human language. But what would make you think that dog trainers do? Not saying about those trainers who trains dogs for security purposes. I admire their training skills. But most of us have companion dogs, not guard dogs. If you really need help, please choose training schools that has a course for both dog and owner together!
Dogs sometimes behave like humans. Each one of them is special in their own way. Yup! Some like to pee on the grass, some like to pee on paper, some like to pee on cement, some like to pee on floor tiles, etc. When a dog comes to our lives, BOTH needs to learn each others’ way and sometimes we have to meet in the middle. That is the magic of bonding with your own dog. If your dog doesn’t like to pee indoors, then your dogs loves spending time with you during walks and do its thing.
We have three dogs and all of them have different pee rituals. As dog owners, if it is acceptable to us, then we will let them do as they choose. But what if we want all of them to be the same? The solution is repeating the process until your dog gets it. You as an owner must have more patience than your dog. Dogs will cry, whine and bark. If you stand your ground (not force), they will eventually go your way. This is not a promise that it will happen in 10 minutes, 1 hour, 1 week or a month. It really depends on your dog. When your dog is able to achieve what you require it to do, PRAISE and give him a big TREAT!
Let us share our experience with our senior dog, Puffy. He was around 8 years old when we adopted him from SPCA Selangor in 2015. Who says old dog cannot be trained? Patience is the key and it was needed even we go to bed. We bought the same playpen as our first dog, Red. We thought he will be able to get used to being in a playpen. The first night, when we all went to bed. Puffy started to bark and yelp. We’ve realised he didn’t like to be constraint. So we removed the playpen. As both dogs were in a room, we thought we would just close the door and he was free to roam around the room. Puffy did his barking after we left for our bedroom. So, we thought we would let him do his thing and he will be quiet. After an hour, he did quiet down, and he started again. We were so tired to notice how long the barking went. The next morning, there were scratches on the room door. So every night we did the same thing and Puffy did the same thing. It might be about a few weeks after, he stop barking during sleeping time. We did it! Puffy got the idea and did not bark after we said Goodnight to him.
Persistence is key too. As dogs are habitual beings, we did the same routine over and over until he gets it. We did not give up on him and believe that he can do it. And Puffy did it!
We do not claimed to be experts. This is just sharing our experiences.
As pet boarding service providers, we hope that dog owners have some training with their own dogs, like leaving them in a playpen or crate when owners are out to work or run errands, proper times for pee and poo and socializing with other dogs. Training does goes a long way for you as you will be rest assured and have peace of mind when you send them for pet boarding.
If you have any home dog training stories, please share with us in the comments sections. ♥
Are we a Pet Shop? Are we Home Boarding ? We are in-between!
We are not the traditional pet shop. We do not have a wide range of pet products and supplies. Our boarding area is 80% of the shop. Lots of running space for your dogs.
We are not home boarding. We wanted to be one, but can’t as we respect our neighbors at our residential area. We also do not want local authorities to come knocking at our doors. This is why we had decided to open a shop at a commercial space. We let your dogs out to play and socialize among dogs during the day (at least 5 hours per day).
We are IN-BETWEEN! We operate as “home boarding” providers with a “shop”. We provide daily updates, communicate with you on how your pet is doing (if you don’t mind us contacting you on your holidays) and prepare dog food based on your requirements.
At Precious Paws Pet House, your furries have their own personal space at night.
Locked in a cage ? (NO!) Locked in the toilet? (Certainly NOT!) Locked at the balcony? (We don’t have one!) Outside with the hot weather ? (NO!)
Each kennel is spacious and exceeds standards set by the Department of Veterinary guidelines for pet boarding.
Call us for an appointments to view our place before making any decisions!
This is the story of Precious Paws Pet House. The idea of having a pet hotel or a pet boarding service for furry friends came about when we were looking for this service for our two toy poodles (yeap! our Husky had not arrived at that time). As we have just shifted to Klang South, we were unsure where we should board our furries when we went for our holidays. At this point of time, we had not heard of Petbacker, Petsodia or JomPaw yet. When we were in Puchong, we always boarded our two furries with “Pets And The City” (sounds similar to Sex In the City, right?). We love that the small dogs are able to roam freely during the day! It was sad that we couldn’t find anywhere which had this same concept. So whenever we needed to go for a quick holiday, we will drive all the way to Puchong (from Klang) to “Pets And The City” (so sad that they closed down recently!!).
We thought of starting the same concept in Klang. We hope that we could be an example for new pet boarding place!
So we decided to look for a shop nearby and we found the perfect shop!
And this is how Precious Paws Pet House (PPPH) was born. We thought of getting another dog to be a permanent resident at PPPH. So, we got Princess the Husky (her name at the shelter was Husky :D). We named her after we saw a sauce company truck on the way back from her shelter. The company name was “PUTERI” which is Princess in English.
Our plan to place her as the permanent resident for PPPH didn’t materialized and she became part of our family in our home. Princess is our naughtiest dog but we still love her to bits.
As first time pet boarding service providers, we are still learning to be the best! Any comments and reviews (be it GOOD or BAD) will be taken to heart and we will try to improve as we go along.
Thank you to our CUSTOMERS for trusting us to take care of your furry family members.